Privacy policy
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We've put together this Privacy Policy so you're fully informed on how and why we collect data and handle it. We aim to shed light on the data we collect, our reasons for doing so, and exactly how we take care of your information.
We encourage you to give this policy a read. We've done our best to keep it jargon-free and easy to understand. Plus, we promise to keep you updated about any changes to the way we handle your data - we'll always loop you in before we make any changes.
Here at dala.care, we take the protection of your data very seriously. We recommend getting to know how we work with your information. And remember, if anything seems unclear, or if you have questions about anything at all, don't hesitate to get in touch through support@dala.care
At dala.care, we have a dual role when it comes to data. For the User Generated Data, which includes data about care recipients and caregivers, we serve as a processor. This means we manage this data on behalf of our dala.care Users. On the other hand, when it comes to dala.care User Data, referring to our care providers who utilize our service, we take on the role of a Controller.
Who Are We?
We're dala.care, your home care platform provider. In this document, you'll sometimes see us referred to as "we" or "us".
dala.care, is owned and run by Gangverk ehf, who also acts as our main point of contact for any issues related to data protection within the EU.
Gangverk ehf
Ármúli 1
105 Reykjavík
Iceland
Email: hello@gangverk.com
What kind of personal data might we ask you to provide?
At dala.care, we believe in transparency and purpose when it comes to gathering personal data. We only request personal information when it's absolutely necessary to achieve a specific aim. To clarify what we mean, we've compiled a comprehensive list of all types of personal data we might need from you. The categories of personal data that we might collect can be found in the following table.
Why do we collect personal data?
We use personal data primarily to fulfill our contractual obligations to you. In cases where we request personal data to meet the conditions of our contract, you'll need to provide the relevant personal data, otherwise we won't be able to deliver the services you require. In these situations, our processing of your personal data is necessary for the execution of a contract.
Additionally, we may process your personal data in line with our legitimate business interests. We consider this acceptable because we need the personal data to achieve various objectives, and it would be reasonable for someone to anticipate their data being used for these purposes.
You have the option to prevent dala.care from using any of your user data. But, bear in mind that if you choose this route, your experience with the dala.care Platform might not be as smooth or efficient.
Our data processing actions carried out on the lawful grounds of 'legitimate interests' include:
1
To provide you with the services you are using.
2
In order to enhance the quality of our services and gain a better understanding of your needs, we may request feedback or ask you to review the services we've provided to you. Additionally, we may send out surveys for you to fill out.
3
To keep you informed about any modifications or updates to the services we offer or have previously delivered to you.
4
To identify when customers reconnect with our services.
5
To enable us to support and maintain our products in active usage.
6
To enhance our website for more efficient content delivery.
7
To strengthen the security measures that safeguard the data for which we are responsible.
We might also need to process your personal data to ensure that dala.care complies with our various legal responsibilities, which could involve:
1
Ensuring our financial obligations to you are met, or providing necessary information to relevant financial authorities.
2
Meeting industry regulatory standards and adhering to any self-imposed regulatory guidelines.
3
Collaborating with the appropriate authorities to report any illegal activities, or to identify and prevent fraudulent acts.
Where does your personal data come from?
Apart from the data we collect directly from you, we may also gather personal data from:
1
Technical sources that collect information progressively as you visit our online platforms.
2
Third-party organizations. This could be when your personal data has been directly provided by another company for a certain purpose, or when you've accessed our platforms via a third-party online service.
3
Local or national authorities, which provide data for specific purposes.
Where will your data be stored?
dala.care keeps your personal data within the European Union (EU).
There might be instances when we need to transfer your personal data to organizations planning to take the data outside the EU. In such cases, we'll ensure that protective measures are in place, such as contracts between the involved parties guaranteeing that the recipient organization maintains appropriate data protection standards.
As a part of standard business practices, dala.care may be required to transfer your personal data to countries outside the European Union (EU), or to organizations aiming to transfer the data outside the EU. Whenever such data transfers occur, we'll ensure that suitable control measures are in place (like contracts between the parties involved that assure the recipient organization adheres to a satisfactory standard of data protection).
How long do we hold onto your data?
We retain your personal data only as long as it's needed to fulfill the purposes for which it was collected, in accordance with this privacy notice. For more specifics on our data retention schedule, please feel free to reach out to us.
When deciding when to delete personal data, we take into account the type and sensitivity of the data we hold, the potential harm that could be caused by a data breach, the benefits of the purposes for which the data is being used, and any legal obligations we must comply with.
You can ask us to erase your personal data at any point. However, there may be certain cases where relevant legal reasons necessitate us to retain the data. In these situations, we may choose to limit the processing of your data to the absolute necessary, in accordance with your legal rights, to minimize any potential impact.
Your Rights, Our Commitment
Upon providing your personal information, you are bestowed with certain rights. We at dala.care take your rights very seriously, and commit to fulfilling our responsibilities in a manner that respects and acknowledges these rights.
Right to Access
You have the right to confirm whether your personal data is being processed by us, along with specifics about these processing operations and the personal data involved. If you wish to access the personal data we hold about you, please feel free to contact us.
Right to be Forgotten
You have the right to request the erasure of your personal data. If you want us to erase any personal data associated with you, we will act upon this request without undue delay.
Right to Rectification
If you find that your data we hold is incorrect or incomplete, you can ask us to rectify the errors. We are committed to respond to such requests promptly.
Right to Restriction
This right allows you to limit the way we process your personal data. If you want to restrict our use of your data, please get in touch with us.
Right to Objection
You have the right to object to our usage of your personal data. This also includes your right to withdraw any consent given to dala.care at any time.
Right to Data Portability
This right entitles you to receive the details you have provided us in a machine-readable format. This can be transferred either back to you or to another provider of your choice.
The Right to Voice Concerns
At dala.care, our aim is to uphold the highest standards, fostering trust and confidence among our customers. We always welcome your feedback and strongly encourage you to bring any concerns or complaints to our attention first, so we can thoroughly investigate and address them.
However, if you feel that your concerns about how we handle your data have not been adequately addressed, you have the right to lodge a complaint with a supervisory authority. For users in Iceland, this would be the Icelandic Data Protection Authority. You can reach them via their website at https://www.personuvernd.is/
Our Data Protection Officer
Hanna Rut Sigurjónsdóttir
Ármúli 1
105 Reykjavík
Iceland
Email: hanna@dala.care